Our corporate office in located in Rocky Mount, NC in a campus facility at 1021 Noell Lane. At our ‘home office,’ employee teams carry out many of the functional activities to support our 335-plus Hardee’s locations as well as our other businesses. These teams include restaurant operations, accounting and financial services, human resources, procurement and purchasing, our test kitchen, marketing and headquarters for our executive management team. We currently have more than 120 employees who work at our Rocky Mount office. Rocky Mount has been our company’s ‘home town’ for the entire nearly 60-year history of Boddie-Noell.
Job Opportunities
Asset Protection Operations Administrator
Job Purpose Statement:
To provide support for the Asset Protection functions through coordination of security & safety measures and equipment to reduce risk of injury and/or loss to BNE’s employees, guests and assets.
Job Functions:
- Monitor and provide technical support to field personnel by troubleshooting safes, CCTV, and burglar alarm systems Help Desk and direct calls for Asset Protection related equipment including CCTV, burglar alarm, cash transit, etc. Escalate calls to Asset Protection Coordinator or Asset Protection Manager as necessary.
- To provide support for the Asset Protection functions through coordination of security & safety measures and equipment to reduce risk of injury and/or loss to BNE’s employees, guests and assets.
- Create repair requests and perform follow-up and instruct field personnel on installation.
- Coordinate restaurant security alarm users by assigning alarm codes, updating user’s information, deleting users and updating vendor monitoring portals. Retrieve, monitor and forward monthly reports to Asset Protection Operations Manager.
- Coordinate the Home Office security guard reports and escalate any performance exceptions to Guard Service supervisor or Asset Protection Manager.
- Creating and activating Home Office security badges.
- Update internal databases including ThinkLP, vendor portals, and proprietary systems.
- Gather investigation information via telephone relating to all incidents/accidents and to enter data into data system and maintaining relevant files – computerized and/or paper.
- Supporting Loss Control as a back-up for the Accident Line. Reporting all significant incident to supervisors as needed.
- Consistently exhibit the actions/behaviors which best demonstrate BNE’s Vision and Values; perform other tasks as directed by management; and at all times represent Boddie-Noell Enterprises, Inc. as a professional in every aspect of performance.
* Note: BNE will make reasonable accommodations as required by the Americans with Disabilities Act.
Part Time Dispatcher
Job Purpose Statement:
To provide immediate assistance to restaurant operations or dispatch appropriate personnel to resolve maintenance requirements on building repairs/restaurant equipment, hardware or software; to insure that all safety hazards are handled in an expedient manner; and provide support to home office for information systems related issues.
Job Functions:
- Resolve building/restaurant equipment, hardware or software problems and answer routine questions related to equipment operations/function by restaurant or home office personnel.
- Dispatch personnel in a timely manner on all unresolved help desk calls and track to completion the progress of the problem.
- Ensure that appropriate personnel are immediately contacted on all safety hazard help desk calls.
- Answer Guest Response Line calls according established guidelines and prepare reports as needed.
- Receive and record requests for maintenance for Facilities Management and home office.
- Provide administrative support to Facilities Management in recording and tracking data as needed.
- Assist Claims Department after hours and other times as requested with answering phones and entering information into Claims System.
- Consistently exhibit the actions/behaviors which best demonstrate BNE’s Vision and Values; perform other tasks as directed by management; and at all times represent Boddie-Noell Enterprises, Inc. as a professional in every aspect of performance.
* Note: BNE will make reasonable accommodations as required by the Americans with Disabilities Act.
